Short answer: Convivial Concierge is a community concierge app based in Houston, Texas. Texas apartment owners use it to sign more of the prospects who tour, by showing them the community they would join, and to keep residents longer through a free app where neighbors meet, run events and talk. In markets with a lot of new supply and concessions competing for every renter, community is an advantage a free month cannot copy.
Why retention matters so much in Texas right now
Houston, Dallas–Fort Worth, Austin and San Antonio have added a large amount of new apartment supply in recent years. New buildings fill with concessions, and every existing property is competing with them for its own residents at renewal time. When a resident can get a free month down the street, the reasons to stay have to be about more than the unit.
Connection is one of the few advantages a newer building cannot copy. Prospects who can see the community on a tour have a reason to sign that is not a concession, and residents with friends in the building are not shopping for one.
Built in Houston
Convivial Concierge was founded in Dallas in 2022 by Gabe Ross and is now based in Houston, where it launched in its first apartment community in 2026. Texas owners work directly with the founding team.
What Convivial Concierge is
Convivial Concierge is a community concierge app for apartment communities. Residents get a free app where they meet neighbors, join building and group chats, RSVP to events, answer a daily Question of the Day, borrow and lend items, and find places and events nearby. The property team gets a portal to run events, publish a public property page, capture tour and leasing leads, and see engagement and renewal risk. Owners get an owner portal with every property, manager and resident-activity trend in one place.
It is not a property management system. It runs alongside the PMS you already use and does not touch rent collection or accounting.
How it helps more prospects sign
Retention keeps residents. The same community also helps sign new ones, because a prospect choosing between similar buildings is really choosing where they will have a life. Convivial Concierge puts that life in front of them:
- "Meet your people" on the tour. In the leasing agent portal, the agent turns the screen toward the prospect, who taps what they are into. The prospect then sees the groups, activities, events, amenities and shared items at this property that match, and can leave with a printed plan for their first month. Recommendations come only from interests the prospect chooses, in line with fair housing.
- A property page that sells the community. Floor plans, rents, amenities, photos, a 3D virtual tour and the leasing team with photos and hours, with tour booking and messages going straight to the team. It is built to be found on Google and by AI assistants.
- Leads land in your CRM. Every prospect Convivial Concierge sends arrives in the property's CRM as a guest card, so nothing is lost between systems.
- No missed walk-ins. Front-door signage lets a prospect who finds the door locked book a tour, apply or ask a question on the spot.
Local, not generic
The resident app includes a map of places and events around each property. Local gyms, churches, restaurants, parks and clubs list events through the Organizations portal, so residents in Houston see Houston, not a generic feed.
The math an owner cares about
Two numbers drive an apartment building's income: how many prospects sign, and how many residents renew. Turnover is the largest controllable cost. Each move-out costs roughly $3,000 to $5,000 once vacancy, make-ready, marketing and concessions are counted. Here is an illustrative example, not a promise:
- 250 units, 40% annual turnover: about 100 move-outs a year.
- If 10 of those households renew instead (turnover from 40% to 36%), at $4,000 per avoided turn the property keeps about $40,000 a year in NOI.
- Capitalized at a 5.5% cap rate, $40,000 of NOI is roughly $727,000 of property value.
The leasing side adds to that. If the property gives 300 tours a year and 25% of them sign, that is 75 leases. If 28% sign instead, that is 9 more leases a year, each one a unit that fills sooner and needs a smaller concession.
Run your own numbers in the ROI calculator. Results depend on the property, the market and how actively the on-site team uses the platform.
See the family office overview, or browse properties on Convivial Concierge.
Frequently asked questions
Is there a resident engagement app based in Texas?
Yes. Convivial Concierge is based in Houston, Texas. It is a community concierge app for apartment communities, free for residents, with portals for property managers and owners.
How do Texas apartment owners compete with concessions at new buildings?
By giving residents reasons to stay that a new building cannot match. Good service and fair renewals matter, and so does community: residents who know their neighbors are much less likely to move for a free month somewhere else.
Which Texas cities does Convivial Concierge work in?
Any city. The app works for any apartment community, and Texas owners in Houston, Dallas–Fort Worth, Austin and San Antonio work directly with the Houston-based team.
See it for one of your properties
A 20-minute call: we walk through the resident app and the owner portal using one of your communities.