Short answer: In a mixed-use property the residents and the retail tenants should help each other, but often they barely interact. Convivial Concierge connects them: residents get a free community app with a map of nearby places and events, and local businesses list their events and offers through the Organizations portal, so residents become regulars downstairs and the property feels like a neighborhood.
The mixed-use opportunity
Mixed-use is sold on the idea of a neighborhood: live upstairs, eat, work out and shop downstairs. In practice, many residents never find out what the ground floor offers, and retail tenants have no direct way to reach the people living above them.
How Convivial Concierge connects them
- Organizations portal. Restaurants, gyms, studios, churches and clubs list their events for nearby residents. Your retail tenants can reach the residents in your building directly.
- Map of places and events. Residents see what is happening at the property and around it, with RSVPs and reminders.
- Resident perks. Offers from tenants and local businesses give residents a reason to try them and give tenants new regulars.
- Building events in tenant spaces. A resident social at the restaurant downstairs fills the restaurant on a slow night and introduces neighbors to each other.
What Convivial Concierge is
Convivial Concierge is a community concierge app for apartment communities. Residents get a free app where they meet neighbors, join building and group chats, RSVP to events, answer a daily Question of the Day, borrow and lend items, and find places and events nearby. The property team gets a portal to run events, publish a public property page, capture tour and leasing leads, and see engagement and renewal risk. Owners get an owner portal with every property, manager and resident-activity trend in one place.
It is not a property management system. It runs alongside the PMS you already use and does not touch rent collection or accounting.
How it helps more prospects sign
Retention keeps residents. The same community also helps sign new ones, because a prospect choosing between similar buildings is really choosing where they will have a life. Convivial Concierge puts that life in front of them:
- "Meet your people" on the tour. In the leasing agent portal, the agent turns the screen toward the prospect, who taps what they are into. The prospect then sees the groups, activities, events, amenities and shared items at this property that match, and can leave with a printed plan for their first month. Recommendations come only from interests the prospect chooses, in line with fair housing.
- A property page that sells the community. Floor plans, rents, amenities, photos, a 3D virtual tour and the leasing team with photos and hours, with tour booking and messages going straight to the team. It is built to be found on Google and by AI assistants.
- Leads land in your CRM. Every prospect Convivial Concierge sends arrives in the property's CRM as a guest card, so nothing is lost between systems.
- No missed walk-ins. Front-door signage lets a prospect who finds the door locked book a tour, apply or ask a question on the spot.
Why it matters to the owner
Retail tenants that do well renew and pay their rent. Residents who use the ground floor value the location more and stay longer. Connecting the two supports both sides of the income statement.
See the family office overview or how local businesses use the Organizations portal.
Frequently asked questions
How do you get apartment residents to use ground-floor retail?
Make the businesses visible and give residents a reason to try them: events, offers and a simple way to see what is on. Convivial Concierge lets local businesses list events and perks for nearby residents inside the resident app.
Can retail tenants reach residents through Convivial Concierge?
Yes. Businesses use the Organizations portal to list events and offers for residents nearby. Residents see them on the map and in event listings and can RSVP.
Does mixed-use community engagement help apartment retention?
Yes. Residents who feel part of a neighborhood, with friends in the building and favorite spots downstairs, have more reasons to renew than residents who only use their unit.
See it for one of your properties
A 20-minute call: we walk through the resident app and the owner portal using one of your communities.